PERFORMANCE SPECIALIST

JOB PURPOSE

The post holder is responsible for evaluating and monitoring the effectiveness, efficiency, compliance, and control of supply chain operations. The role identifies operational risks, process gaps, non-compliance, and opportunities for improvement to ensure adherence to company policies, regulatory requirements, contractual obligations, and industry standards.

KEY RESPONSIBILITIES

1. Data Analysis and Reporting

• Analyse supply chain data and KPIs to monitor performance and identify areas for improvement.
• Prepare and maintain supply chain dashboards and reports.
• Monitor KPI achievement and identify performance gaps and non-compliance.

2. Continuous Improvement

• Identify opportunities to improve supply chain processes, efficiency, and compliance.
• Work with relevant managers to address non-compliance and implement corrective actions.
• Assist in developing and updating supply chain procedures and SOPs.

3. Communication and Collaboration

• Work with internal departments and external stakeholders to improve supply chain coordination.
• Communicate performance results, audit findings, and improvement recommendations to management.
• Follow up on outstanding issues and agreed action plans.

4. Audits and Compliance

• Coordinate internal and external audits related to supply chain activities and reports.
• Manage NCRs and monitor corrective and preventive actions (CAPA) until effective closure.
• Conduct audits of procurement, purchasing, inventory, contracts, logistics, and supply chain systems.
• Ensure compliance with company policies, procedures, and applicable requirements.
• Review supply chain records, processes, and controls to identify risks and improvement areas.

5. Procurement Governance

• Review procurement activities, including purchase requisitions, purchase orders, quotations, tenders, and supplier selection.
• Ensure compliance with procurement policies, approval limits, and authorization procedures.
• Monitor supplier performance and contractual compliance.
• Identify procurement risks, irregularities, fraud risks, conflicts of interest, and unauthorized purchases.

QUALIFICATIONS / CERTIFICATIONS

Degree in Supply Chain Management or Business Management and Operations

RELEVANT EXPERIENCE

• Typically 3–5 years of experience in supply chain operations, internal audit, procurement, inventory control, logistics, or compliance.
• Experience conducting operational, supplier, procurement, or inventory audits is preferred.

SKILLS

COMPETENCIES